Tracking order
Order Tracking Process
At PetSatori, we make it easy for you to track your order every step of the way. Here's how our order tracking system works:
- Order Confirmation
Once your order is placed, you'll receive an order confirmation email containing your order details and estimated delivery date.
- Processing Your Order
Our team will prepare your items for shipment within 1-2 business days. You'll receive a notification when your order ships.
- Shipping Notification
When your order ships, we'll send you a shipping confirmation email containing your tracking number and carrier information.
- Tracking Your Package
Use the tracking number provided to monitor your package's journey to your doorstep.
- Delivery
You'll receive a final notification when your package has been delivered.
How to Track Your Package
You can track your order through multiple methods:
1. Through Your PetSatori Account
Log in to your account and visit the "Order History" section to view your order status and tracking information.
2. Using the Carrier's Website
Click on the tracking link in your shipping confirmation email to be directed to the carrier's tracking page.
3. Via Third-Party Tracking Services
For comprehensive tracking across multiple carriers, we recommend using 17Track, a reliable package tracking platform that supports most international carriers.
How to use 17Track:
- Visit 17Track.net
- Enter your tracking number in the search field
- Click "Track" to view detailed shipping information
- Optional: Create an account to save multiple tracking numbers
17Track provides real-time updates, delivery estimates, and detailed transit history for your package.
Frequently Asked Questions
How long does it take for my tracking number to work?
Tracking numbers typically become active within 24 hours after shipment. If your tracking information isn't available immediately, please check back later.
What should I do if my tracking information hasn't updated in several days?
Some carriers update tracking information less frequently than others. If your package hasn't shown movement for more than 3 business days, please contact our customer service team through your account.
Can I track international orders?
Yes, all international orders include tracking. Note that some tracking details may be limited once the package reaches the destination country.
If you encounter any issues with tracking your order or have questions about your shipment, please visit our Help Center or contact us through your account.