About us
Our Story
Founded in 2015, PetSatori began as a small passion project by a group of pet lovers who believed pets deserve the same quality of life as their human companions. What started as a local pet boutique has now blossomed into a trusted international e-commerce destination serving pet parents across 30+ countries.
Our name 'Satori' represents the moment of awakening and enlightenment in Zen Buddhism - reflecting our commitment to helping pet owners achieve deeper understanding and connection with their furry family members.
Our Mission & Values
Pet-Centric Philosophy
Every product we curate undergoes rigorous evaluation by our team of veterinarians and animal behavior specialists to ensure safety, durability, and genuine enrichment value.
Sustainable Practices
We partner with eco-conscious manufacturers and offset 100% of our carbon emissions through reforestation initiatives.
Education First
Beyond selling products, we provide comprehensive buying guides, training resources, and nutritional advice developed by certified professionals.
Our Team Culture
At PetSatori, we're more than employees - we're pet parents, animal rescuers, and welfare advocates. Our diverse team includes:
- Certified veterinary technicians who review all health products
- Former shelter workers who test product durability with rescue animals
- Professional dog trainers who develop our training equipment line
We maintain a pet-friendly office where team members can bring their companions to work, ensuring our products are tested in real-world conditions daily.
Why Choose PetSatori
360° Quality Assurance
Our proprietary 5-Star Evaluation System assesses products across safety, durability, functionality, design, and ethical production standards.
Personalized Service
Our concierge team creates customized product bundles based on your pet's breed, age, health conditions, and personality traits.
Giving Back
5% of every purchase supports animal shelters and wildlife conservation projects through our Paws for a Cause initiative.
Our Service Promise
We stand behind every product with our Triple Guarantee:
- Happiness Guarantee - 60-day no-questions-asked returns if your pet isn't delighted
- Safety Guarantee - All products meet or exceed international pet safety standards
- Price Guarantee - We'll match any authorized retailer's price plus give you 10% credit
Our customer care team, available 24/7 via live chat and email, includes trained pet nutritionists and behaviorists to provide expert advice with every inquiry.