Introduction

At PetSatori, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or make a purchase from our online store. By using our services, you agree to the terms outlined in this policy.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, shipping/billing address, phone number, and payment details when you place an order.
• Account Information: Username, password, and preferences if you create an account with us.
• Browsing Data: IP address, browser type, device information, and cookies to improve your shopping experience.
• Communication Data: Records of customer service interactions, feedback, and survey responses.

How We Use Your Information

Your data is used for the following purposes:

• To process and fulfill your orders, including shipping and customer support.
• To personalize your shopping experience and recommend products.
• To communicate with you about orders, promotions, and updates (with your consent where required).
• To improve our website, products, and services through analytics.
• To comply with legal obligations and prevent fraudulent activities.

Data Sharing and Third Parties

We do not sell your personal information to third parties. However, we may share data with:

• Service Providers: Payment processors, shipping carriers, and IT support to facilitate orders and website operations.
• Legal Compliance: Authorities if required by law or to protect our rights and safety.
• Business Transfers: In case of a merger, acquisition, or sale of assets, customer data may be transferred as part of the transaction.

All third parties are contractually obligated to handle your data securely and in compliance with applicable laws.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption (SSL) for data transmission.
• Secure storage with access restricted to authorized personnel only.
• Regular security audits and updates to our systems.

Despite these measures, no method of online transmission or storage is 100% secure. We encourage you to use strong passwords and monitor your account activity.

Your Rights

Depending on your location, you may have the following rights under GDPR, CCPA, or other regulations:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your data, subject to legal requirements.
• Opt-Out: Unsubscribe from marketing communications or restrict data processing.
• Portability: Request a transfer of your data to another service.

To exercise these rights, please contact us through the methods provided in the "Contact Us" section below.

Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and login details.
• Analyze website traffic and performance.
• Deliver targeted advertisements (with your consent).

You can manage cookie preferences through your browser settings or our cookie consent banner.

Children's Privacy

PetSatori does not knowingly collect personal information from children under the age of 13 (or 16 under GDPR). If you believe a child has provided us with data, please contact us immediately for removal.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in laws or our practices. The revised policy will be posted on our website with an updated effective date. Your continued use of our services constitutes acceptance of the updated terms.

Contact Us

For questions, concerns, or requests regarding your privacy, please reach out to our Data Protection Officer via the contact form on our website or by emailing [email protected].