Terms of service

1. Acceptance of Terms

By accessing or using the PetSatori website ("Site"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all terms, please refrain from using our services. We reserve the right to modify these Terms at any time without prior notice.

2. User Responsibilities

  • You must be at least 18 years old or have parental consent to use our services
  • You agree to provide accurate account information and maintain its confidentiality
  • Any misuse of our Site or services may result in termination of your account

3. Product Information

While we strive for accuracy, PetSatori does not warrant that product descriptions, prices, or other content on our Site are complete, reliable, or error-free. Product colors may vary slightly due to monitor settings.

4. Intellectual Property

All content on this Site, including text, graphics, logos, and images, is the property of PetSatori or its content suppliers and protected by international copyright laws. Unauthorized use may violate copyright and other laws.

5. Limitation of Liability

PetSatori shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

  • The use or inability to use our services
  • Unauthorized access to or alteration of your transmissions
  • Any third-party conduct related to our services

6. Returns & Refunds

We accept returns within 30 days of purchase for most items, provided they are unused and in original packaging. Some restrictions apply to:

  • Personalized or custom-made products
  • Opened health/medical products
  • Clearance items

Refunds will be processed to the original payment method within 7-10 business days after we receive the returned item.

7. Dispute Resolution

Any disputes shall first be attempted to be resolved through good-faith negotiations. If unresolved, disputes shall be settled through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in [State], USA.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of law provisions.

9. Changes to Terms

PetSatori reserves the right to modify these Terms at any time. Continued use of the Site after changes constitutes acceptance of the modified Terms.

10. Contact Information

For questions regarding these Terms, please contact us through our customer service portal on the Site.