Faq
General Questions
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination.
Product Questions
How do I choose the right size for pet clothing?
Each product page includes a detailed size chart with measurements. We recommend measuring your pet's neck, chest, and length before ordering.
Are your pet toys safe?
All our toys meet international safety standards and are made from non-toxic materials. However, we always recommend supervising your pet during playtime.
What if my pet doesn't like the bed I ordered?
We offer a 30-day satisfaction guarantee on all beds and houses. If your pet isn't comfortable, you may return it for a refund or exchange.
Returns & Warranty
What is your return policy?
Unused items in original packaging may be returned within 30 days of delivery for a full refund. Some health and medical products may have different return policies.
Do your products come with warranties?
Many of our products include manufacturer warranties. Please check individual product descriptions for warranty information.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions sent to your registered email address.
Can I track my order?
Yes, once your order ships, you'll receive a tracking number via email that you can use to monitor your package's progress.
Didn't find your answer? Visit our Contact Us page for further assistance.