Our Refund Policy

At PetSatori, we want you and your pet to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward refund process.

Eligibility for Refunds

To be eligible for a refund:

• Items must be returned within 30 days of delivery
• Products must be in original, unused condition with all tags attached
• For hygiene reasons, certain grooming and cleaning products may not be eligible for return
• Original proof of purchase is required

Non-Refundable Items

The following items cannot be returned:

• Personalized or custom-made products
• Opened grooming products or pet food
• Products marked as final sale
• Used pet beds or houses

Return Process

1. Contact our customer service team to initiate your return
2. You will receive a Return Authorization Number and instructions
3. Package your item securely with the original packaging
4. Ship the item back to us using a trackable shipping method

Please note: Return shipping costs are the customer's responsibility unless the return is due to our error.

Refund Processing

Once we receive and inspect your return:

• Refunds will be processed within 5-7 business days
• Your refund will be credited to your original payment method
• Shipping fees are non-refundable
• For damaged or defective items, we will cover return shipping costs

Exchanges

If you need to exchange an item:

• Follow the standard return process
• Place a new order for the desired item
• We will process your refund once the return is received

For size exchanges on clothing items, please contact our customer service for assistance.

International Returns

For international orders:

• Customs fees and import duties are non-refundable
• Return shipping must be arranged by the customer
• Please ensure proper documentation is included to avoid customs delays

For any questions about our refund policy, please reach out through our customer service portal. We're happy to help!